STEP 1
1) If the sound is somehow disappointing, kindly try checking the equalizer and application preset on your device. To set the equalizer- typically, for a mobile, it is - settings - music - equalizer. However, it depends on the brand of your device. Also, there are many equalizer apps available to download.
Additionally, please, mind the source - bitrates of the track could dramatically reduce the final sound quality.
2) Make sure the following conditions are met:
- Proper environment (no antennas, steel, a lot of other BT devices nearby)
- Clear path (no solid obstructions: walls, a lot of furniture, etc.)
- No other electronics on body (no walkie-talkies etc.)
- The headset is not running out of power.
3) Clean the earbuds and the ear tips by the following steps:
- make sure the earbuds are turned off and disconnected from your device or any power source.
- take a clean slightly damp washcloth and wipe down the earbuds/foam ear tips (We recommend using clear water, or detergent for electronics). Alternatively, you can use special cleaning wipes for electronics.
- dry the earbuds/foam ear tips thoroughly.
- to clean the silicone ear tips, just remove them carefully, create a solution of warm soapy water, and wipe them down with a cloth or fully submerging them in water.
STEP 2
Kindly reset your pair by the following steps:
1. Connect the earphones to a power source.
2. While charging - press and hold the POWER button for 5-7 seconds.
3. Unplug the headset from the power source and pair it to your source device.
Once reset is done, please reconnect the earbuds to your device and test their performance.
STEP 3
If the issue still persists and you want our further assistance, please click Contact Us. We will help!