STEP 1
If the VOLUME buttons do not work, please:
1) Make sure the earbuds are turned off and disconnected from your device or any power source.
2) Take a clean slightly damp washcloth and wipe down the buttons. (We recommend using clear water, or detergent for electronics). Alternatively, you can use special cleaning wipes for electronics.
3) Dry the buttons thoroughly.
STEP 2
Kindly reset your pair by the following steps:
1. Connect the earphones to a power source.
2. While charging - press and hold the POWER button for 5-7 seconds.
3. Unplug the headset from the power source and pair it to your source device.
STEP 3
If the issue still persists and you want our further assistance, please click Contact Us. We will help!