STEP 1
If others cannot hear you well during a call, do the following to try and resolve this issue:
1) Check if the settings for incoming and outgoing calls on your device are set as required (refer to the pictures below: these are mic setting instructions for various operating systems: Windows, MacOS, iOS, Android);
2) Ensure that the other person on the call has their volume on and loud enough;
3) Make sure the microphones are not covered/blocked by anything;
4) Clean the microphone openings with a small soft brush soaked into rubbing alcohol.
Please keep in mind the following:
- If the headset is used with the AUX cable, the built-in mic is disabled, only the device's mics can be used.
- If the headset is used in Bluetooth mode, the mic located on the right side will be used for the calls.
If the issue persists, check the mic performance after having connected your Z7-Pro to another device. You can also check the microphone by trying to call different people.
STEP 2
1. Please ensure that your TREBLAB Z7-Pro have a charge, are not charging right now, the AUX cable is not plugged in and the headphoes are not connected to any device.
2. While the headphones are turned off, go to your device's Bluetooth menu and delete "TREBLAB Z7-Pro" from the list by clicking "forget this device".
3. Turn your device's Bluetooth off and on. TREBLAB earphones will be deleted.
4. Turn ON your headphones.
5. Press and hold the PIRING button for 8 seconds. You will hear the "Factory reset complete" and "Bluetooth pairing on" voice prompts.
6. Using your device, scan/search for available Bluetooth devices. TREBLAB Z7-Pro should be in the device list. Select it.
7. Once Z7-Pro is successfully paired and connected, the LED will start flashing BLUE slowly.
That should hopefully take care of the problem.
Once the reset is complete, please try your mic again having connected your Z7-Pro headphones to another device and trying to call different people.
STEP 3
If the issue still persists and you want our further assistance, please click Contact Us. We will help!