Non-working/defective product
- X2: Both earbuds cutting in and out
- X2: Not found by source device
- X2: No sound from both earbuds connected to the device
- X2: Both earbuds are charging, but not turning on
- X2: Both earbuds cannot charge
- X2: One earbud cutting in and out
- X2: One earbud doesn't charge or turn on
- X2: One earbud cannot connect
- X2: One earbud has no sound
- X2: Muffled, distorted sound
- X2: Very loud / quiet sound, lack of bass / treble
- X2: Short battery life
- X2: Microphone issue
- X2: Audio delay (latency) while watching videos
- X2: Different volume/sound in two earbuds
- X2: Defective charging dock
- X2: Defective charging cable
- X2: Other issue