STEP 1
1) If the sound is somehow disappointing, kindly try checking the equalizer and application preset on your device. To set the equalizer- typically, for a mobile, it is - Settings - Music - Equalizer. However, it depends on the brand of your device. Also, there are many equalizer apps available to download.
Additionally, please, mind the source - bitrates of the track could dramatically reduce the final sound quality.
2) Make sure the following conditions are met:
- Proper environment (no antennas, steel, a lot of other BT devices nearby)
- Clear path (no solid obstructions: walls, a lot of furniture, etc.)
- No other electronics on body (no walkie-talkies etc.)
- The earbuds are not running out of power.
3) Clean the earbuds and the ear tips by the following steps:
- make sure the earbuds are turned off and disconnected from your device or any power source.
- take a clean slightly damp washcloth and wipe down the earbuds (We recommend using clear water, or detergent for electronics). Alternatively, you can use special cleaning wipes for electronics.
- to clean the silicone ear tips, just remove them carefully, create a solution of warm soapy water, and wipe them down with a washcloth or fully submerging them in water.
4) Check the sound having connected the earbuds to another device.
STEP 2
If you are still unsatisfied with the sound quality, please click Contact Us. We will gladly assist you!