STEP 1
If your earbuds don`t hold a charge as mentioned in the specifications, please follow the troubleshooting steps below:
1) clean the charging port and the charging cable "head" with a small soft brush.
2) try charging the case with another USB Type-C cable, another power source/another adaptor (if any).
3) clean the charging pins on the charging dock and contacts on the earbuds when they are TURNED OFF: take a clean slightly damp washcloth and wipe them down (We recommend using clear water, or detergent for electronics).
If the issue was resolved with another charging cable, please check the section "Defective charging cable".
Note 1: High humidity and extreme temperatures can cause the deformation of the device and affect battery performance.
Note 2: The earbuds themselves have ipx7 (sweatproof) rating, the charging case is not sweatproof/waterproof.
Note 3: X3Pro earbuds have up to 9 hours of playtime plus an additional 4 charges if you use the charging case. The maximum playtime can be achieved when the conditions below are met:
- 50% of the maximum volume;
- no apps used, no voice assistants (Siri, GVS);
- not listening to music and answering phone calls at the same time.
- charging the earphones as per instruction (do not overcharge them, use the supplied charging cable);
Note 4: If your earbuds are more than 1 year old, their battery life may be reduced due to the natural lifecycle of the Li-ion battery.
STEP 2
Reset your earbuds by following the steps below:
1. Go to the Bluetooth settings on your device and remove TREBLAB X3 Pro's from the list.
2. Turn the earbuds OFF.
3. Press and hold the MFB button on both earbuds for 11 seconds. You will see the purple light and hear the sound prompt.
4. Put them back into the charging case.
5. Now the earphones are restored to the factory settings and ready for use.
6. Take the earbuds off from the charging case. They will turn ON automatically and connect to each other.
7. Pair the earbuds to the device.
Note:
When you take the earbuds out of the charging case for the first time after the reset is done, the LED indicator lights on the earbuds will flash rapidly. This means that the earbuds are establishing a connection between one another.
Once reset is done, please fully charge your earbuds and test their battery performance.
STEP 3
If the issue still persists and you want our further assistance, please click Contact Us. We will help!