STEP 1
Important: If the issue affects one earbud only, kindly check another section "One earbud cutting in and out".
To fix the connection issue of both earbuds, please follow the troubleshooting steps below:
1) Make sure the following conditions are met:
- Proper environment (no antennas, steel, a lot of other BT devices nearby)
- Clear path (no solid obstructions: walls, a lot of furniture, etc.)
- No other electronics on body (no walkie-talkies etc.)
- The earbuds are not running out of power.
2) If the issue persists, please:
- Check with another application (any other music player app)
- Check with another device.
STEP 2
Please reset your earbuds by taking the following steps:
1. Go to the Bluetooth settings on your device and remove TREBLAB X3 Pro's from the list.
2. Turn the earbuds OFF.
3. Press and hold the MFB button on both earbuds for 11 seconds. You will see the purple light and hear the sound prompt.
4. Put them back into the charging case.
5. Now the earphones are restored to the factory settings and ready for use.
6. Take the earbuds off from the charging case. They will turn ON automatically and connect to each other.
7. Pair the earbuds to the device.
Note:
When you take the earbuds out of the charging case for the first time after the reset is done, the LED indicator lights on the earbuds will flash rapidly. This means that the earbuds are establishing a connection between one another.
Once reset is done, please repeat STEP 1.
STEP 3
If the issue still persists and you want our further assistance, please click Contact Us. We will help!