STEP 1
Please check if the LED is green and that the headset is not in Environmental mode (by pressing the ANC button on the left side).
NOTE: ANC doesn't imply a total reduction of environmental noises under the condition that the music on the headset is OFF.
The purpose of ANC technology is to provide an absolute reduction of ambient noises while listening to music only.
STEP 2
Kindly troubleshoot the headset by performing the following steps:
1. Please ensure that your TREBLAB E3 are fully charged and turned off.
2. Go to your device's Bluetooth menu and delete "Treblab" from the list by clicking “forget this device.”
3. Turn your device's Bluetooth off and on. Treblab earphones will be deleted.
4. Turn ON your E3 by long-pressing the POWER button for 3 seconds. You will hear the “POWER ON” sound clue. Then you will see the blue/red flashing indicating that the headphones are in Pairing mode.
5. Using your device, scan/search for available Bluetooth® devices. TREBLAB E3 should be in the device list.
6. Select it. Once E3 is successfully paired and connected, the LED will start flashing BLUE slowly.
Once reset is done, please check the ANC performance.
STEP 3
If you are still unsatisfied with the ANC performance and want our further assistance, please click Contact Us. We will help!