STEP 1
1) If the sound is somehow disappointing, kindly try checking the equalizer and application preset on your device. To set the equalizer- typically, for a mobile, it is - settings - music - equalizer. However, it depends on the brand of your device. Also, there are many equalizer apps available to download.
Additionally, please, mind the source - bitrates of the track could dramatically reduce the final sound quality.
2) Make sure the following conditions are met:
- Proper environment (no antennas, steel, a lot of other devices nearby)
- Clear path (no solid obstructions: walls, a lot of furniture, etc.)
- No other electronics on body (no walkie-talkies etc.)
- The headset is not running out of power.
3) If the issue persists, please
- Check the sound via both Bluetooth and LINE-IN mode
- Check the sound when ANC or Environmental mode is ON and OFF (turn it on/off by pressing the "ANC" button on the left earbud - LED is green when it is on).
STEP 2
Kindly troubleshoot your headset by the following steps:
1. Please ensure that your TREBLAB E3 are fully charged and turned off.
2. Go to your device's Bluetooth menu and delete "Treblab" from the list by clicking “forget this device.”
3. Turn your device's Bluetooth off and on. Treblab earphones will be deleted.
4. Turn ON your E3 by long-pressing the POWER button for 3 seconds. You will hear the “POWER ON” sound clue. Then you will see the blue/red flashing indicating that the headphones are in Pairing mode.
5. Using your device, scan/search for available Bluetooth® devices. TREBLAB E3 should be in the device list.
6. Select it. Once E3 is successfully paired and connected, the LED will start flashing BLUE slowly.
Once reset is done, please repeat STEP 1.
STEP 3
If the issue still persists and you want our further assistance, please click Contact Us. We will help!