STEP 1
1) Make sure the following conditions are met:
- Proper environment (no antennas, steel, a lot of other devices nearby)
- Clear path (no solid obstructions: walls, a lot of furniture, etc.)
- No other electronics on body (no walkie-talkies, etc.)
- The headset is not running out of power.
2) If the issue persists, please:
- Check with another application (any other music player app)
- Check with another device
- Check via both Bluetooth and LINE-IN mode
- Make sure the volume level is not set to a 0 level on both the headphones and the device.
- Make sure your smart device’s Bluetooth mode is on and it's not involved in any kind of wired connection.
STEP 2
Kindly troubleshoot your headset by the following steps:
1. Please ensure that your TREBLAB E3 are fully charged and turned off.
2. Go to your device's Bluetooth menu and delete "Treblab" from the list by clicking “forget this device.”
3. Turn your device's Bluetooth off and on. Treblab earphones will be deleted.
4. Turn ON your E3 by long-pressing the POWER button for 3 seconds. You will hear the “POWER ON” sound clue. Then you will see the blue/red flashing indicating that the headphones are in Pairing mode.
5. Using your device, scan/search for available Bluetooth® devices. TREBLAB E3 should be in the device list.
6. Select it. Once E3 is successfully paired and connected, the LED will start flashing BLUE slowly.
Once reset is done, please repeat STEP 1.
STEP 3
If the issue still persists and you want our further assistance, please click Contact Us. We will help!