STEP 1
If people cannot hear you well during a call, please take the following steps:
1) Check the settings for incoming and outcoming calls on your device are arranged as required (kindly refer to the pictures below: these are mic setting instructions for various operating systems: Windows, MacOS, iOS, Android).
2) Make sure that Mic slot of your device is empty.
3) Ensure the other person on the call has Volume ON and loud enough.
4) Make sure the microphone is not covered/blocked by anything.
5) Clean the microphone with a small soft brush or with a slightly damp washcloth. Don’t let any liquid get inside the mic.
If the issue persists, please:
6) Check the mic performance having connected E3 to another device.
7) Check the microphone trying to call different people
Note 1: If the headset is used in LINE-IN mode, the mic won't work to have a conversation via the headset.
Note 2: If the headset is used in Bluetooth mode, the mic is located on the right earbud/side.
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STEP 2
Kindly troubleshoot the headset by performing the following steps:
1. Please ensure that your TREBLAB E3 are fully charged and turned off.
2. Go to your device's Bluetooth menu and delete "Treblab" from the list by clicking “forget this device.”
3. Turn your device's Bluetooth off and on. Treblab earphones will be deleted.
4. Turn ON your E3 by long-pressing the POWER button for 3 seconds. You will hear the “POWER ON” sound clue. Then you will see the blue/red flashing indicating that the headphones are in Pairing mode.
5. Using your device, scan/search for available Bluetooth® devices. TREBLAB E3 should be in the device list.
6. Select it. Once E3 is successfully paired and connected, the LED will start flashing BLUE slowly.
Once the reconnection is done, please:
- Check the mic performance having connected E3 to another device
- Check the mic trying to call different people.
STEP 3
If the issue still persists and you want our further assistance, please click Contact Us. We will help!