1. How to clean the headphones? Are the ear pads removable for cleaning?
The earpads are non-removable, and it is highly not recommended to wash them in the washing machine as it can void the product warranty.
To clean the headphones along with the ear pads, please:
1. Make sure the headphones are turned off and disconnected from your device or any power source.
2. Take a clean slightly damp washcloth and wipe down the headphones. We recommend using either just water or a specially designed cleaning fluid sold for electronics. Alternatively, you can use special cleaning wipes for electronics.
3. Dry the headphones thoroughly. Please don’t let any liquid get inside the mic.
2. How to change the earpads on Z2?
The Z2 earpads are not side-sensitive, so, you can install the same pad either on the left earcup or on the right one. The replacement process is quite easy:
1. Take the worn-out earpad from one side. You will see three fixing points.
2. Gently pull the earpad next to the middle fixing point until the earpad is removed.
3. Make sure that the foam piece covering the driver unit is in place.
4. Install the new earpad starting from one side. Make sure that the new pad is fixed at all the fixing points.
5. The replacement process for the second earcup is the same.
Feel free to check out the video instruction: https://www.youtube.com/watch?v=pm5LF1v8eIQ&ab_channel=TREBLABSound
If you still have a question for our Customer Support regarding the maintenance and care of the Z2 model, please click Contact Us.
If you experience any technical issue with your product, please click here.
If you want to return the product you don't like, please click here.
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