STEP 1
If the VOLUME buttons do not work, please do the following:
- make sure the earbuds are turned off and disconnected from your device or any power source
- take a clean, slightly damp washcloth and wipe down the buttons ear tips (We recommend using either just water or a specially designed cleaning fluid sold for electronics). Alternatively, you can use special cleaning wipes for electronics
- dry the buttons thoroughly
STEP 2
Kindly reset your pair by the following steps:
1. Turn the earbuds on.
2. While in pairing mode, press and hold POWER and Volume+ buttons simultaneously for 3 seconds until the LED flashes blue and red 3 times
3. Now the earbuds are restored back to their factory settings and are ready to be paired again.
STEP 3
If the issue still persists and you want our further assistance, please click Contact Us. We will help!