If one earbud doesn`t work, please check the cord for any visible damage or to see if there are any exposed wires.
Note: it is very important to keep the earbuds in the carrying case and gently remove them from your ears.
Kindly reset your pair by the following steps:
1. Turn the earbuds on.
2. While in pairing mode, press and hold POWER and Volume+ buttons simultaneously for 3 seconds until the LED flashes blue and red 3 times.
3. Now the earbuds are restored back to their factory settings and are ready to be paired again.
Adjust the equalizer on your device and double-check any additional apps you may have installed for managing the sound.
If the issue still persists and you want our further assistance, please click Contact Us. We will help!