STEP 1
1) Ensure the following conditions are met:
- Proper environment (no antennas, steel, or multiple other devices nearby)
- Clear path (no solid obstructions: walls, furniture, etc.)
- You’re not carrying any other electronics on you (no walkie-talkies, etc.)
- The earbuds are not low on power.
2) If the issue persists, please:
- Check the earbuds with another application (any other music player app)
- Pair them with another device.
STEP 2
Kindly reset your pair by the following steps:
1. Turn the earbuds on.
2. While in pairing mode, press and hold POWER and Volume+ buttons simultaneously for 3 seconds until the LED flashes blue and red 3 times.
3. Now the earbuds are restored back to their factory settings and are ready to be paired again.
Once reset is done, please repeat STEP 1.
STEP 3
If the issue still persists and you want our further assistance, please click Contact Us. We will help!