1) Ensure the following conditions are met:
- Proper environment (no antennas, steel, or multiple other devices nearby)
- Clear path (no solid obstructions: walls, furniture, etc.)
- You’re not carrying any other electronics on you (no walkie-talkies, etc.)
- The earbuds are not low on power.
2) If the issue persists, please:
- Check the earbuds with another application (any other music player app)
- Pair them with another device.
Kindly reset your pair by the following steps:
1. Turn the earbuds on.
2. While in pairing mode, press and hold POWER and Volume+ buttons simultaneously for 3 seconds until the LED flashes blue and red 3 times.
3. Now the earbuds are restored back to their factory settings and are ready to be paired again.
Once reset is done, please repeat STEP 1.
If the issue still persists and you want our further assistance, please click Contact Us. We will help!