STEP 1
Please note the TREBLAB X5 earbuds are designed for sport mainly. This means, that while the headset supports phone calls management, this is not the main function of the product.
We recommend using them for listening to music and short calls “on the go”. However, if you think your microphone doesn`t work as should, please follow the troubleshooting steps below:
1) Check the settings for incoming and outcoming calls on your device are arranged as required (kindly refer to the pictures below: these are mic setting instructions for various operating systems: Windows, MacOS, iOS, Android).
2) Make sure that Mic slot of your device is empty.
3) Ensure the other person on the call has Volume ON and loud enough.
2) Make sure the microphone (which is located on the earbuds) is not covered/blocked by anything.
3) Clean the microphone with a small soft brush or with a slightly damp washcloth. Don’t let any liquid get inside the mic.
If the issue persists, please:
4) Check the mic performance having connected X5 to another device.
5) Check the mic trying to call to different people.
NOTE: While talking on the phone via TREBLAB X5, only the main unit produces sound (for items purchased before May 2020).
To view a picture in its full size, please do right-click and open it in the new tab.
STEP 2
1) Kindly reset your earbuds by the following steps:
X5 | X5 (2020) Upgraded |
- Please ensure that your TREBLAB X5 are fully charged. |
- Please ensure that your TREBLAB X5 are fully charged. 1. You will hear the “Power ON”, “Stereo mode” and “Connected” voice prompts when the earbuds will be connected to each other via TWS and then - the “Pairing” voice prompt a few seconds later (the LED will flash red and blue rapidly on the right earbud).
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2) Once the reset is done, please:
- Check the mic performance having connected X5 to another device
- Check it trying to call different people.
STEP 3
If the issue still persists and you want our further assistance, please click Contact Us. We will help!