STEP 1
1) If the sound is somehow disappointing, kindly try checking the equalizer and application preset on your device. To set the equalizer- typically, for a mobile, it is - settings- music - equalizer. However, it depends on the brand of your device. Also, there are many equalizer apps available to download.
Additionally, please, mind the source - bitrates of the track could dramatically reduce the final sound quality.
2) Make sure the following conditions are met:
- Proper environment (no antennas, steel, a lot of other BT devices nearby)
- Clear path (no solid obstructions: walls, a lot of furniture etc.)
- No other electronics on body (no walkie-talkies etc.)
- The earbuds are not running out of power.
3) Clean the earbuds and the ear tips by the following steps:
- make sure the earbuds are turned off and disconnected from your device or any power source.
- take a clean slightly damp washcloth and wipe down the earbuds/foam ear tips (We recommend using clear water, or detergent for electronics). Alternatively, you can use special cleaning wipes for electronics.
- dry the earbuds/foam ear tips thoroughly.
- to clean the silicone ear tips, just remove them carefully, create a solution of warm soapy water, and wipe them down with a washcloth or fully submerging them in water.
4) Check the sound having connected the earbuds to another device.
STEP 2
Kindly reset your earbuds by the following steps:
X5 | X5 (2020) Upgraded |
- Please ensure that your TREBLAB X5 are fully charged. |
- Please ensure that your TREBLAB X5 are fully charged. 1. You will hear the “Power ON”, “Stereo mode” and “Connected” voice prompts when the earbuds will be connected to each other via TWS and then - the “Pairing” voice prompt a few seconds later (the LED will flash red and blue rapidly on the right earbud).
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Once reset is done and the earbuds are reconnected to your device, please test their performance.
STEP 3
If the issue still persists and you want our further assistance, please click Contact Us. We will help!